Frequently Asked Questions

Frequently Asked Questions


Are your diamonds certified?

All Divinity Diamonds loose diamonds are certified by the industry's most well respected diamond laboratories. Divinity Diamond makes the Divinity Promise of ethical sourcing on all loose diamonds.

Will Divinity Diamonds create a customized piece of jewellery?

Divinity Diamonds works with the industry's most respected jewellery designers and is happy to offer customised jewellery services. Call one of our expertly trained diamond and jewellery consultants on 1800 884 458 to discuss your jewellery needs.

What if I want to return my order and I cannot find the diamond certificate or jewellery appraisal?

All jewellery pieces ordered with a diamond grading certificate or appraisal must accompany the item when returned. A fee will be charged to replace the certificate.

What if I need the ring resized?

Divinity Diamonds offers complimentary ring resizing during the first year. Contact our expertly trained Diamond and Jewellery Consultants on 1800 884 458 to discuss any necessary resizing.

What if I can't find the diamond I want on your site?

If you are unable to find the perfect diamond for your jewellery piece please call our expertly trained diamond and jewellery consultants on 1800 884 458.

Can I view a loose diamond I purchased before it is set in a jewellery piece?

If you wish, you can view your diamond before it is set. Once you purchase, receive, and inspect your loose diamond, simply return it to Divinity Diamonds and we will set it in your jewellery piece.

What payment methods do you accept?

Divinity Diamonds accept the following forms of payment: Paypal, Visa, Mastercard and American Express.

Will I be liable for my diamond or jewellery while it is being shipped?

All Divinity Diamonds shipments are fully insured.

Can you help me keep my jewellery purchase a surprise?

If your selected jewellery piece is for a surprise such as an engagement or birthday please contact one of our consultants on 1800 884 458 to request necessary shipping or packaging details.